Privacy Policy

At Trawill Private Limited ("Trawill," "we," "us," or "our"), we are deeply committed to respecting and protecting your privacy. We value the trust you place in us when you use our services. This Privacy Policy describes how we collect, use, process, and disclose your Personal Information when you access or use our websites (https://trawill.com/

), mobile applications, and other booking channels (collectively, the "Services").

1. Introduction and Consent

This Privacy Policy applies to all services offered by Trawill. By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Services.

We are committed to our ethics: We do not publish, sell, or rent your Personal Information to any third party for their independent marketing purposes without your explicit consent.

2. Information We Collect

We collect information primarily to process your bookings and provide you with a seamless and personalized travel experience.

A. Personal Information You Provide Voluntarily

This is the information you knowingly and voluntarily provide to us when registering, booking, or communicating with us. It includes:

Identity and Contact Data: Name, gender, date of birth, age, email address, postal address, and telephone/mobile number.

Payment Information: Payment card details (cardholder name, credit/debit card number in encrypted form, expiry date, etc.), banking details, and billing information.

Travel and Booking Data: Travel itinerary, frequent flyer numbers, destination, flight/hotel preferences, dietary requirements, and special needs.

Mandatory Sensitive Information (for booking): To book specific international packages or comply with security protocols, we may collect sensitive data like passport number, Aadhaar card details, or vaccination status. We collect and use this data strictly with your explicit consent and only when essential to confirm your travel arrangements.

B. Information Collected Automatically

When you use our Services, we automatically collect certain technical and usage data:

Device and Log Data: Internet Protocol (IP) address, browser type, device information, operating system, date/time stamps, referring/exit pages, and clickstream data.

Cookies and Tracking: We use data collection devices such as "cookies" on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. (See Section 7 for details).

3. How We Use Your Information

We use your collected information for the following purposes:

Fulfill Bookings: To process and confirm the travel services you request, including issuing tickets, making hotel reservations, and booking other necessary services.

Customer Support: To provide you with efficient and personalized customer service, handle grievances, and respond to your queries. We may record and monitor calls with our customer service team for quality control, training, and fraud detection.

Account Management: To manage your account, maintain traveler lists, and provide you with quick access to your booking history.

Fraud Prevention: To detect, investigate, and prevent fraudulent, illegal, or unauthorized activities and to protect the security of our Services.

Marketing and Personalization: To send you relevant information about our new or existing products, special offers, customized deals, newsletters, and promotional materials. We use this data to personalize the content and advertisements you see.

Internal Business: For internal business analysis, market research, enhancing existing features, and developing new products and services.

4. Disclosure and Sharing of Your Information

As a booking facilitator, sharing your information is often essential for us to provide the Services you have requested.

Service Providers: We share your Personal Information with the concerned travel service providers (e.g., airlines, hotels, bus operators, car rental companies, tour managers) to enable them to confirm and fulfill your bookings and requirements. This includes sharing necessary sensitive data (like passport or health information) only when required by the service provider to make suitable arrangements for your trip.

Group Bookings: If you make a booking on behalf of another traveler, you represent and warrant that you have obtained their explicit consent to share their Personal Information with us and for us to share it with the concerned service providers.

Third-Party Vendors: We engage other companies to perform certain functions on our behalf, such as payment processing, data analytics, IT support, and marketing services. These third-party vendors have access only to the Personal Information needed to perform their functions and are bound by confidentiality obligations.

Legal and Regulatory: We may disclose your information to government agencies, law enforcement, or other third parties when required by law, court order, or when we believe in good faith that disclosure is necessary to comply with legal processes or protect the rights, property, or safety of Trawill, our users, or the public.

5. Data Security and Retention

We use appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes utilizing security technologies like encryption to protect your sensitive data during transmission.

While we strive to use commercially acceptable means to protect your Personal Information, you acknowledge that no data transmission over the Internet or any information storage technology can be guaranteed to be 100% secure.

We will retain your Personal Information for as long as your account is active or as needed to provide you with Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have control over your data and can exercise the following rights:

Opt-Out of Marketing: You can opt-out of receiving marketing and promotional emails from us by following the unsubscribe instructions included in those emails.

Correction/Deletion of Data: You can access, review, and edit your registration information through your account settings. For deletion requests, please contact us directly.

Withdrawal of Consent: You have the right to withdraw your consent for the processing of your Personal Information at any time. However, please be aware that withdrawing consent for the processing of information essential for service delivery (e.g., sharing a passport number for a visa-required booking) may severely inhibit our ability to serve you or may compel us to cancel your booking.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies for various purposes:

Essential Cookies: Necessary to enable our Services to function efficiently, maintain security, and remember information like your language preference or region.

Analytics & Performance Cookies: Used to understand how you interact with our Services, which pages you visit, and which features you use, allowing us to continuously improve the user experience.

Marketing/Advertising Cookies: Used to select and display advertisements that are relevant to you, measure campaign performance, and avoid showing you the same ads repeatedly.

By using our Services, you consent to our use of cookies. Most browsers allow you to control cookies through their settings. If you restrict or block cookies, certain features of our Services may not function correctly.